Effective Date: May 26, 2025
At Maral Dental Clinic, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, fill out a contact or lead form, or interact with us via digital platforms, including social media advertisements and messaging tools.
By accessing our website or submitting your information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you:
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Visit our website
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Fill out online forms, including Facebook/Instagram lead forms
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Book an appointment through our website or by phone
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Communicate with us by phone, SMS, email, or messaging apps
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Sign up to receive promotions, newsletters, or reminders
The types of personal information we may collect include, but are not limited to:
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Full name
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Email address
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Phone number (mobile and/or landline)
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Postal code or address (if provided)
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Insurance status (if applicable)
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Appointment preferences
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Health-related concerns (voluntarily shared)
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Any other information you voluntarily provide
2. How We Use Your Information
We use the information you provide to deliver a high-quality experience and the best possible dental care. Specifically, your information may be used for:
a. Appointment Management
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Scheduling appointments
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Sending appointment confirmations and reminders (via SMS, phone calls, and/or email)
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Following up after visits to improve service
b. Marketing & Promotions
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Sending information about promotional offers (e.g., discounts, new services, limited-time offers)
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Delivering newsletters or updates about our clinic
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Customizing digital ads or social media campaigns based on your preferences and interactions
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Conducting patient satisfaction surveys or requesting reviews/testimonials
You can opt out of marketing communications at any time (see Section 6).
c. Internal Business Purposes
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Improving our website and services
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Staff training and quality assurance
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Legal and regulatory compliance
3. Consent
By voluntarily providing your information through our website, forms, or other communication channels, you are providing explicit consent for Maral Dental Clinic to use your information as outlined in this policy. This includes consent to receive marketing emails, SMS messages, phone calls, or other communications related to your dental care or our promotions.
4. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information. This includes secure server environments, access restrictions, and staff training on patient confidentiality.
Despite our efforts, no method of transmission or storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.
5. Disclosure of Information
We do not sell, rent, or trade your personal data to third parties. We may share your information in the following cases:
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With third-party service providers who assist in communication, appointment scheduling, or digital advertising (e.g., email marketing platforms, Meta Ads, SMS services), under confidentiality agreements
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When required by law or to comply with legal obligations
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To protect the rights, property, or safety of Maral Dental Clinic, our patients, or others
6. Your Rights and Choices
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or outdated information
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Withdraw consent from marketing communications at any time
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Request deletion of your data (subject to legal or business record retention requirements)
To unsubscribe from marketing communications:
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Click “Unsubscribe” in emails
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Reply “STOP” to SMS messages
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Contact us directly at [email protected]
Please note: Even if you opt out of marketing, we may still contact you for appointment reminders or essential service-related updates.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal and regulatory compliance. When data is no longer needed, we securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., review platforms, health directories). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies separately.
9. Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in regulations, services, or business practices. Updated versions will be posted on our website with a new “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is used, please contact us:
Maral Dental Clinic
📍 820 Markham Rd, Scarborough, ON
📞 (437) 985-8820
✉️ [email protected]
By continuing to interact with Maral Dental Clinic through our website or any communication channel, you acknowledge that you have read and understood this Privacy Policy.
